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Desktop Support

No, we don't have cute black and white cars, but we can help you with your business' desktop support needs. And we don't claim to be geeks because, well, we don't think you need a geek. We think you need an experienced technician who speaks plain English and can understand business processes and needs.

If you need a 24/7/365 call center, we can provide that. If you need on-site support, we can get there quickly. And, through the use of GoToMeeting remote control software, we can resolve many problems over the phone, speeding your time to resolution.

You can retain us for ongoing support, buy one of our packages, (like wireless installation for two PCs for $175) or call us up for just a buck a minute (10 - 5 Central Time, M-F, no holidays, 15 minute minimum).

StratVantage can help you:

Eliminate or Recover from Viruses

  • Identify and terminate all types of viruses, worms, and trojans
  • Identify and disable spyware such as keystroke loggers, adbots, and other malware
  • Install antivirus, anti-spam and anti-spyware protection
  • Educate your users regarding safe computing practices and virus prevention 

Tune Your PCs for Optimum Performance

  • Configure your PC for optimal DSL, Cable modem, or other Internet performance
  • Weed out unnecessary startup programs
  • Defragment your hard drives
  • Identify network bottlenecks
  • Eliminate unnecessary Windows registry keys and settings
  • Reinstall operating system or applications to improve performance
  • Restore your system's settings to an earlier time
  • Adjust your monitor and video card resolution for maximum performance

Ensure Your PCs Are Operating Securely

  • Install antivirus software
  • Install personal firewall software
  • Install server-based or PC-based anti-spam software
  • Perform a security audit for your PC and/or your network

Here are some examples of hardware and software we can support :

Operating Systems:
  • Microsoft® DOS & Windows® 3.x Family
  • Microsoft® Windows® 95 OSR 2
  • Microsoft® Windows® 98 Second Edition
  • Microsoft® Windows® Millennium Edition
  • Microsoft® Windows® NT Workstation
  • Microsoft® Windows® 2000 Professional
  • Microsoft® Windows® XP Home Edition
  • Microsoft® Windows® XP Professional Edition
  • Palm Operating Systems
Hardware:
  • Desktop PCs
  • Laptops & Handhelds
  • Monitors
  • Printers (laser, inkjet)
  • Sound Cards
  • Video Cards
  • Modems
  • Network Adapters
  • Storage Media
  • CD/DVD Drives including Rewritables
  • Digital Cameras
  • Scanners
  • PC Cards / PCMCIA
  • SCSI Devices
  • USB Devices

Networks:

  • Microsoft Networking
  • Novell Netware
  • TCP/IP
  • Internet
  • Intranet
  • Extranet
  • Wireless (Wi-Fi and WiMAX)
  • Cisco
  • SOHO networks like Linksys, Netgear, Belkin, D-Link

Software Applications (on the above operating systems):

  • Microsoft® Internet Explorer
  • Firefox
  • Netscape Navigator
  • Netscape Communicator
  • America Online (AOL)
  • CompuServe
  • Microsoft® Outlook Express (versions 4.0 and higher)
  • Microsoft® Outlook® (versions 97 and higher)
  • Microsoft® Word (versions 97 and higher)
  • Microsoft® Excel (versions 97 and higher)
  • Microsoft® PowerPoint® (versions 97 and higher)
  • Microsoft® Access (versions 97 and higher)
  • Microsoft® FrontPage® (versions 98 and higher)
  • Microsoft® Publisher (versions 2000 and higher)
  • Microsoft® Visio® (versions 2000 and higher)
  • Microsoft® Works
  • Microsoft® NetMeeting
  • Microsoft® Media Player
  • Real Media Player/Rhapsody
  • Microsoft® Money
  • McAfee AntiVirus
  • Symantec WinFax
  • Symantec pcAnywhere
  • Norton SystemWorks
  • Norton AntiVirus
  • Intuit Quicken
  • Intuit Quickbooks
  • Intuit TurboTax
  • Winzip Applications
  • ACT!
  • Goldmine
  • Adobe Acrobat
  • Adobe Photoshop
  • Adobe Illustrator
  • Corel WordPerfect
  • PrintShop
  • Adaptec EZCD Creator
  • Nero BurningROM
  • Roxio CD-Burning Products
  • Eudora Mail
  • LapLink
  • Palm Desktop
Brands of PCs:
  • IBM/Lenovo
  • Dell
  • Hewlett-Packard
  • Compaq
  • eMachines
  • Gateway
  • Toshiba
  • Sony
  • Fujitsu
  • NEC
  • Epson
  • Winbook
  • Acer
  • AST
  • PeoplePC
  • Do It Yourself boxes

StratVantage can help

StratVantage's resources are experienced in desktop and network support. We use seasoned professionals, not kids just out of community college, and that means our associates have been around the block enough to understand your problems and help you resolve them quickly so you can get back to business.

We’ve worked with companies of all sizes, from the Fortune 15 to startups. Our desktop and networking support resources stand ready to help your company whenever and wherever you want them. Contact us today to see how your company can master technology and turn it into a competitive advantage.


Helping Successful Companies Make Winning Technology Decisions™


 



Copyright 2000-2008, StratVantage Consulting, LLC. All rights reserved.
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CTOMentor on eBizQ:


Announcing CTOMentor, a New Service from StratVantage